Oh, good lord. Where to begin? As some of you may know, I’m a librarian — not an official Librarian because I’m still working on MLS, but I’ve worked for a library for twelve years as a local historian, IT dude, and general answerer-of-all-questions. The easy and obvious answer is that “Gosh, computers have just changed everything” — because pretty much all of our reference work is conducted online now, as is some of the content we offer. For instance, although I have both an analog and a digital microfilm reader, the only time I ever touch those machines is to demonstrate to kids how we did things back in the stone ages. All of my newspaper queries are done online, and one of the reasons I’m pursuing an MLS is because I want training in creating and maintaining digital library collections so that our holdings are more accessible to the general public, not just people who can come inside.
At my library, though, I would say technology has most transformed our work by allowing corporations, organizations, and government agencies to outsource service access to the client/customers, or more indirectly, to us, since most people aren’t tech-savvv. You want to book a flight? Go to the library and get them to help you. You need proof of your benefits from one government agency to apply for benefits from another government agency? Go to the library, they’ll help you register at our website. And they’ll have to call us for a PIN code, because that’s part of the registration process. You want a marriage certificate from the courthouse? Hah-hah, you silly goose, here’s your blank form: take it to the library and and have them fill it out for you, then come back. You want a job? Go to our website and apply, the process of which will involve a 30-minute personality test with an interface so badly designed that the librarian will have to sit there and read the questions out to you and patiently explain that no, I can’t tell you the right answer, and — oh, would you excuse me? There are people needing to scan and fax and then there’s someone else who was told by her church she’s responsible for creating the Easter program, but her ‘computer skills’ are limited to basic typing, not formatting and setting up Word for brochures, let alone finding usable images online to decorate the thing with, and this other lady wants a wallet-sized picture from 1983 blown up to an 8×10, and what do you mean, it’s going to be blurry because of the ‘resolution’?
….get the idea? This is how I manage to be both a techie and a luddite. (And don’t get me started on how many Android & iOs issues we help with every day…)







