Tales from a Techie: Funny Real Life Stories from Tech Support
© 2014 Matt Garrett
I’ve been reading tech support horror stories since I was first online in 1997, from Rinkworks’ “Computer Stupidities” to Reddit’s “TalesfromTechSupport” subreddit. On a whim I searched Amazon to see if there were any books in that vein and saw this one on Kindle Unlimited, so I read it through. It’s a quick read, written in a conversational tone, and is amusing from time to time. Tech support stories mix technical curiosity (learning about older systems or picking up troubleshooting procedures) with a good dose of schadenfreude in general. Here the appeal is almost all schadenfreude, as most of the issues are things like spilling coffee into keyboards, dropping ipads into bathtubs, and rescuing computers from gobs of malicious software acquired on websites of ill repute. The problems recorded here aren’t technically interesting, so the appeal is in commiserating with someone who is forced to spend his days pointing out to people that computers need to be plugged in to work. One unintended but amusing element of the book is that Garrett uses the same two pseudonyms for all of his male and female clients (“Bill” and “Claire”), to the effect that he seems to work for two extraordinarily incompetent and slightly schizophrenic people.